25385 Midland Trail, Hico, WV 25854 - Call 304-658-3300


Testimonials

Below you will find what some of our customers say about our dealership.

To add a testimonial of your own, submit it on the Customer Survey page.

 10 Testimonials (1-10 shown)
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"I called dealership around 7:30 a m knowing they didn't open until 9. I was going to be riding through on my way back to El Paso Texas and needed a 5,000 mile service. I left a message and headed to dealership. We route I stopped and checked my phone and had a message from Hoppi so I called back and told them about when I would arrive. I arrived 15 minutes later than I expected but Hoppi got me in. He shared road stories with me as I waited for my service and he even saw to it that I had some lunch as I waited. I was in and out in 2 hours and they even washed my bike. Great service and a great dealership. "
By: Johnny    El Paso, TX
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"GREAT PLACE! I was in the middle of a 3,000 mile vacation, loaded down with my girl and our gear. I needed tires, I easily located NRG-HD, they're in a great spot. I was greeted by Toby and directed to Hoppi. They had my bike in and out, in no time at all, what a wonderful service department (tech. RAS) "THANKS Buddy". We spent that time browsing and talking with Kristen, Hoppi and Terry as he moved bikes around.Customers came in with young children and pets, I can't believe how enjoyable it was to spend time at NRG-HD. I bought a shirt and a few small items and was happy with the prices of everything. THANK YOU, TO EVERYONE THERE."
By: Larry    Taylor, MI
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"THIS TEAM AT HICO H.D. ARE AWSOME TREATS YOU LIKE FAMILY FIRST STEP INTO DEALERSHIP. KUDOS TO HOPPI AND THE SERVICE DEPT THEY WILL TAKE CARE OF YOU NO MATTER YOUR ISSUE CONGRATS TOBY FOR A GREAT TEAM . JP"
By: Anonymous    CHARLESTON, WV
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"Second year in a row visiting your dealership for service and second year in a row of outstanding service and customer satifaction. Thank You to Hoppi and his crew for timely and professional care. Well done. George C."
By: Anonymous    Orillia, ON
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"On our way back from Maggie Valley North Carolina the rear tire on the Ultra looked ok, But by the time I got close to Beckley it was shot, Hot and heavy running...came in way too late on Monday night, called NRGHD at 9am spoke to Hoppi Mullins, he had the tire and the time to get us in and on our way again back to PA. He noticed the Marine Corps Sticker on the bike came over and we BS'ed for a little found out he served in the Navy and we both hailed for the same area of the US (Small World). Great shop, great people will stop there on my way in to NC in October just to say hello...Parts guys were great also...Great staff all around... "
By: Bill    Vandergrift, PA
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"Last month as my husband & I were vacationing in West Virginia on our bikes, I lost my back brakes. We found this dealership by using our GPS and showed up. They fixed me up right on the spot and only did what they had to do. We were very impressed in with their honesty, customer service and friendliness. Within hours of leaving the dealership, I somehow broke my drive belt. Was not a good day! Unfortunately, this happened at the bottom of the New River Gorge. We tried to phone AAA and they had no idea where we were. Finally my husband left me to go get help and use the back back at the New River Gorge Harley Dealership, with idea being getting AAA there to tow me out. This didn't seem to want to happen so the knights in shining armour from the dealership came to my resue. You have no idea how happy I was to see that Harley truck and trailer come around the cornor and save me since AAA turned out to be useless in this situation. They ordered my a new belt, helped us with a rental car, and had me fixed and ready to ride again the next day. THANK YOU TO EVERYONE THERE!!!! I honestly could not say enough compliementary stuff about all the staff there. Customer Service 101 at its best! M. Maurice"
By: Michelle    Midhurst, ON
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"Last Wed 28 May 14 I had previously booked appointment to get two new tires and an oil change.Upon arrival I was greeted by Hoppi.After my 2008 Road Glide was carted into the shop I was later approached by Rob,your technician advising me that rear tire was not necessary. I found this honesty by Rob to be truly remarkable.You won't get that up here in Canada.Regardless, both Hoppi's friendly demeanour and Rob's honesty made my service at New River Gorge HD a plesant experience.When my crew of 32 return next year for our annual ride I will let them know of this and return for a new rear tire. Thanks George"
By: Anonymous    Orillia, ON
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"service was a1 saved the the day while traveling through deffinately going to stop and buy something next time riding through thanks guys "
By: al    milw, WI
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"Had an awesome experience purchasing my wife Tonya's 883 Superlow, have had great help in purchasing the bike, service, accessories, and clothing. Great dealership and staff!"
By: Todd    Quinwood, WV
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"I was traveliong with my girlfriend from Louisville, Ky to Virginia via the West Virginia backroads. My shifter linkage broke and i was holding it together with electrical tape. I pulled into NRG-HD looking for a part. They did not have the part in stock and i was looking at riding another couple hundred miles to the next dealer. A service tech named Hoppi came out and told me he had heard what my problem was and had found an old rod end and gave it to me FREE! I put the end on and had a very cool conversation with Hoppi about being profiled. In appreciation of this act of goodwill, my girlfriend and i dropped 150 bucks in the merch dept. Kudos to NRG-HD, hope to see you guys again soon."
By: Steve    Louisville, KY
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10 Testimonials (1-10 shown) << Previous | Next >>

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