25385 Midland Trail, Hico, WV 25854 - Call 304-658-3300




Testimonials

Below you will find what some of our customers say about our dealership.

To add a testimonial of your own, submit it on the Customer Survey page.


"Last month as my husband & I were vacationing in West Virginia on our bikes, I lost my back brakes. We found this dealership by using our GPS and showed up. They fixed me up right on the spot and only did what they had to do. We were very impressed in with their honesty, customer service and friendliness. Within hours of leaving the dealership, I somehow broke my drive belt. Was not a good day! Unfortunately, this happened at the bottom of the New River Gorge. We tried to phone AAA and they had no idea where we were. Finally my husband left me to go get help and use the back back at the New River Gorge Harley Dealership, with idea being getting AAA there to tow me out. This didn't seem to want to happen so the knights in shining armour from the dealership came to my resue. You have no idea how happy I was to see that Harley truck and trailer come around the cornor and save me since AAA turned out to be useless in this situation. They ordered my a new belt, helped us with a rental car, and had me fixed and ready to ride again the next day. THANK YOU TO EVERYONE THERE!!!! I honestly could not say enough compliementary stuff about all the staff there. Customer Service 101 at its best! M. Maurice"
By: Michelle    Midhurst, ON
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"Last Wed 28 May 14 I had previously booked appointment to get two new tires and an oil change.Upon arrival I was greeted by Hoppi.After my 2008 Road Glide was carted into the shop I was later approached by Rob,your technician advising me that rear tire was not necessary. I found this honesty by Rob to be truly remarkable.You won't get that up here in Canada.Regardless, both Hoppi's friendly demeanour and Rob's honesty made my service at New River Gorge HD a plesant experience.When my crew of 32 return next year for our annual ride I will let them know of this and return for a new rear tire. Thanks George"
By: Anonymous    Orillia, ON
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"service was a1 saved the the day while traveling through deffinately going to stop and buy something next time riding through thanks guys "
By: al    milw, WI
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"Had an awesome experience purchasing my wife Tonya's 883 Superlow, have had great help in purchasing the bike, service, accessories, and clothing. Great dealership and staff!"
By: Todd    Quinwood, WV
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"I was traveliong with my girlfriend from Louisville, Ky to Virginia via the West Virginia backroads. My shifter linkage broke and i was holding it together with electrical tape. I pulled into NRG-HD looking for a part. They did not have the part in stock and i was looking at riding another couple hundred miles to the next dealer. A service tech named Hoppi came out and told me he had heard what my problem was and had found an old rod end and gave it to me FREE! I put the end on and had a very cool conversation with Hoppi about being profiled. In appreciation of this act of goodwill, my girlfriend and i dropped 150 bucks in the merch dept. Kudos to NRG-HD, hope to see you guys again soon."
By: Steve    Louisville, KY
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"I purchased a Ulta from another dealer and during my 1000 mile service they left the clutch basket nut loose in the primary. While riding Saturday the nut backed off so much I lost complete clutch control. I make it to Hico HD, and I got to say these people were GREAT. Hoppie and the Tech Rob showed me what was wrong and I was back on the road in less then 20 minutes. I spoke to Mike the GM and ask if Rob could do my future services. I have purchased many parts and accessories from this dealer only to have the best of service in all departments. Amanada is Super as all the staff they make you fell welcome. Thanks to the complete dealership for all the help."
By: Paul    Beckley, WV
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"On my way home from a long vacation, I stopped at New River Gorge Harley-Davidson to see if the service department could do an inspection on my Harley. I could hear a weird noise coming from the rear tire. The staff there were quick to help me and gave me great advice as to where the problem was. The service department was also great to point out shortcoming on my bike which was built by another Harley Davidson dealership that I was able to correct. I can't say enough about the professionalism and great customer service at this dealership. If you need something done with your Harley or thinking about purchasing a new Harley, go see these guys! Money can't buy the great customer service after the purchase of your Harley! "
By: Charles    Greenwood, VA
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"Thanks to Toby and the staff had a great experience and received a great bike our 2005 Harley Road King will get a lot of ride time thanks again,"
By: Michael and Jessi     Fayetteville, WV
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"Thanks to Mike Thomas for an easy buying experience when I was towed in to the shop and had electrical problems. Decided to trade up to a Road Glide Custom so I could continue with my trip/vacation. Speaking of the service dept, can't thank Hoppi Mullins enough for getting me right in after my bike and I showed up unannounced on a flat bed. One of the mechanics Jessi checked out my bike and had the problem identified quickly. Thank you Jessi! Thanks again to everyone at the dealership who treated me great during a very stressful time."
By: Pete    Mars, PA
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"My Road King broke down and I had it towed to the shop. Hoppi took me right in when my bike showed up on a flat bed at 8am. The problem was diagnosed quickly by Jessi and I decided to trade the bike instead of mess up my trip with my good buddies. Was headed to the Tennessee State hog rally and 5 days of riding. Bought a 2013 Road Glide Custom from Mike Thomas. Beautiful bike. Mike got me on the road by 1300! Thanks for your help Mike! Just returned for my first service and once again would like to say thanks to Hoppi and Jessi for the outstanding service and attention to detail."
By: Pete    Mars, PA
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"Thanks Hoppi,Rob and Jessi for the great service and advise I was given callled in on the off chance if I could get a oil change the boys fitted me in straight away, wish they owned a dealership in Australia "
By: David    Australia, WV
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"Hey Mike, Thanks for finding my 110th anniversary trike.It was nice doing business with all you guys.I can highly recommend New River Gorge HD. Hope to see you guys soon."
By: Forest Bud    Lewisburg, WV
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"Parts and service hit one out of the park! GOOD BUSINESS Thanks"
By: B    Dayton, OH
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"I was on a vacation and lost half of my power, I could barley get up the hills. Hoppi got my bike in the shop right away and had the problem fixed in an hour! Great service and a great team, thanks for getting me back on the road so fast guys!! You saved my vacation!"
By: Jason    Matthews, NC
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"Mike, just wanted to thank you and your staff again for the help with the purchase of our 2011 Ultra Limited.Love the bike and look forward to stopping in the next time we are up your way. It's hard to find an old fashion honest deal these days and that's exactly what we received.The bike was spotless and one of the guys from the back,wish I had got his name,came out while I was looking it over and ask if everything looked ok and if there was anything I saw that needed more attention. When we got in the office there were no "Hidden Charges" that so dealers try to pull once they get you to the dealership.Everything Mike and I discussed over the phone was exactly what he made sure was with the bike and the price was what we had agreed on. My only regret is living two and half hours away. If I was just a little closer, NRGHD would get all of my business. Great Dealership, Honest People, well worth the drive. ( Jim & Lilnette ) "
By: Jim    Mount Airy, NC
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"Hoppi.....you are the man! I received most excellent service last Wednesday the 19th of May. Due to some "dumbassery" of my own doing, by riding off a 4 inch curb at my first gas stop of a 3000 miler, I managed to break off my jiffy stand spring.....uugghh.... So at each stop, I had to bend over and zip tie the jiffystand to the frame while sitting on and balancing it. It was just a matter of time till I dropped it but I managed not to. Then, with no appointment, and a desperate look on my face, Hoppi felt my pain and worked my bike in. 45 minutes later I was on the road. Once again, service like this is getting more and more difficult to find. They put me on the top of the todo list and got me back on the road. Thanks again, Jim"
By: Jim    Fenton, MO
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By: Pete    Montgomery Village, MD
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"as I was riding by NRG harley I yanked in to see if they could figure out the knocking in my engine, Hoppi & Jessie came out and found a cable laying across my fender and strapped it back to my crash bar - knocking gone, it was a beautiful day and fixing that problem made for a much nicer ride through hawks nest - thanks brothers"
By: Mel    Ironton, OH
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"Had a wonderful experience with Service Advisor Hoppi Mullins and service technician Jesse. My 2004 Ultra lost its stator & battery, and I limped into the dealership. Got immediate attention, and wonderful service, and a very fair price. Continued on my way to Salisbury, NC after about 4 hours. GREAT JOB, GUYS! Thanks for your able assistance! I will return! Jerry Walker"
By: Jerry    Painesville, OH
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"My wife and I stopped in on 11/11/11. On this particular visit parts manager T.J. found a part I had been seeking for years for me at another dealership after making some calls -- AWESOME. He and the friendly girls in motorclothes helped us with other purchases too. I just had a great time there and didn't want to leave. This wasn't my first visit and all of them have been great. Please keep up the good work."
By: Jeff    Hurricane, WV
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"HEYYY HEYY HEYY HOPPI !!! Thanks for getting me in for my 1000 mile service back in July. I came through from South Carolina on my way to Morgantown, called u on a Thursday night, u got me in on Friday morning. Everyone was AWSOME, wish u coulda gone to Mountain Fest with us. The service was good, and the price was affordable, I think I'll plan a trip to Hico in April for my 5000 mile service. Sorry it took so long to thank, i'll see ya in April."
By: Charlie    Columbia, SC
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"Mike did an awesome job helping me purchase my new Street Glide. He worked with me on the payments and gave me a great deal on my trade-in. I've also received great service after the sale. When I found a couple things that needed looked at on my new bike, Mike was right there offering to do whatever it took to make me happy. I would highly recommend this dealer."
By: David    Fenwick, WV
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"On a recent ride from Mullens to Morgantown I had the battery on my V-Rod go bad. I stopped at shop, and to my suprise, not only was the battery in stock, but they took my bike right in. While waiting for the repair, I was kept updated and treated like family...Great job folks!"
By: J. R.    Mullens, WV
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"My wife Tammy and I rode through on vacation, I discovered a problem with my bike while there and had the Service Manager (Hoppi) take a look at it. During my repair they discovered another problem with my bike. The mechanic that had been working on my bike brought me into the shop and showed me and explained the problem thoroughly. I wish I could remember the mechanics name, he was very professional and very knowledgable. The reapir was made quickly and during our brief stay at NRGHD Hoppi made us feel right at home and like family. If all Harley Dealers were as great as this one, Harley Davidson would have backorders on their bikes again. I commend this dealership for making me and my wife feel at home and truly hope that I can visit them again real soon. Thanks Hoppi for helping us!"
By: Gordon    Shelby, NC
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"Thanks Hoppi for the quick service to get me back on the road. It's great to see that the Harley dealers remember how to treat fellow riders. Already planning a return trip (although hopefully no service required!) -Ron from Indiana"
By: Ron    West Harrison, IN
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"Had very good experience with New River Harley been going there for little over a year and just recently bought 2011 Street Glide and they pleased me with my trade in and done all they could to make me happy. Then was very helpfull in getting the accessories I wanted and made sure I was pleased.Top notch dealership in my opion.My next Harley will come from New River too.Thanks New River Harley ."
By: Ernest Wade    Oak Hill, WV
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"Thanks to Hoppi and good service, I was able to get my problem fixed and back on the road in a timely fashion. Thanks for helping me out - nice to know people care wherever you travel! Mark and Beth"
By: Mark    Huntington, IN
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"Thanks to Mike & Hoppi, not knowing I had friends in Hico, WV. You fixed me up with my stater, and got me on my way to D.C., with a pleasnant experience in tow. Stranded not knowing anyone, led to a chain of events, where NRGHD, was at the center. Many thanks to you all,(the girls were very friendly, and helpful, also). From a friend in the desert, Mike & Terri Eller, Bullhead City, Az."
By: Mike & Terri     Bullhead City , AZ
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"I was on the Run For the Wall 2011 and my Harley had troubles, I stopped by the dealership and spoke to Hoppi Mullins. He immediately made room for me to try and fix the problems, the mechanic was helpfull and the two ladies in the clothing area (not sure teir names) were very kind in organizing some lunch for my wife and me. I will ceratinly recommend your shop to everyone, Thanks again to Hoppi for his kind help"
By: Eamon     El Segundo, CA
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"they are a really great bunch of people they treated me and my wife well. like we were part of the harley family. and now we are part of the harley elite family. loving life a whole lot more. we recommend new river harley davidson to everyone.They will take care of you and all your harley needs. Edward and Deborah Given"
By: Anonymous    Oak Hill, WV
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"you guys are the best! i had a great time with everyone i talked to--everyone is a real enthusiast at your shop & i will be buying all my acc. from you---randy"
By: randy    richwood, WV
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"I submitted a rather lengthy letter to nrghd@citynet.net regarding our extremly positive experience regarding our breakdown during our annual vacation ride on a brand new '11 loaded Electra glide. I cannot praise The New River Gorge Harley service department enough on how they treated us from the rollback off load to the repaired roll out! Thank you so very much for positively adding to our trip! "
By: Fred    Social Circle, GA
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"I am from Virginia visting when i needed some things to bring to my son and grandson. We are harley people and i found a very friendly dealer in New River Gorge. They were one of the best places to visit on my trip.. I will recommend it to all my friends.. Good Job!"
By: Dale    king George, VA
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"We were on vacation, found we had trouble, had a flat tire on the rear of her 08 softail , hoppi sent a trailer to pick up the bike, I thought that was so awesome, then I found that my 03 Roadking had a bad tire on the rear of it, so called hoppi back and he got both bikes right in, the scale doesn't go high enough thanks to the service dept. hoppi and crew got us back on the road again. ps. To hoppi thank you for the fellowship in the lord and the testimony. GOD BLESS. "
By: Jim & Gayla     Poplar Bluff,, MO
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"We were taking a well-deserved vacation from reality at Babcock State Park w/ family. Just before going on a bike-ride at 3p.m. on a Saturday, Kent heard a strange noise coming from the starter. We looked for a dealership in the HOG Tour Book and very thankfully found y'all! Hoppi gave us directions and said they closed at 4. Needless to say, we were wondering if we would be able to ride our Ultra Classic back to VA the next morning, as we had planned. Thoughts of leaving our bike in WV and renting a car or getting a hotel room for who knows how long crossed our minds. After trailoring the bike in our brother-in-laws trailor, Hoppi and Tink stayed after hours to assess the problem and make the necessary repairs. Kent likened the whole experience to watching your baby go into surgery. Hoppi and Tink are experts and very dedicated to getting the job done. They even offered their private phone numbers in case we needed them. To top things off, Hoppi showed up to pay us a visit and give our baby a little post-op check up. She passed with flying colors and we are blessed to have met Hoppi and Tink. Thanks so very much."
By: Kent & Lori    Fredericksburg, VA
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"I was coming over the mountains and lost my back brake. I limped into your dealership 400 miles from home. Not knowing what was wrong and not even know when and if they could get to me, I was met by a savior in your store by the name of Hoppi. He got me in there and an hour later I was on my way to the wall. Thank you and may God bless!"
By: fred    vine grove, KY
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" Mike was very helpful, and worked hard to sell me the bike I wanted, while still taking my trade. All the employees gave me a great deal of information, from the service department to accessories. "
By: David    Webster Springs, WV
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"Hey Rob, Thanks again for taking care of that loose exhaust flange on our Sportster last Thursday morning. Thanks to your prompt and courteous service we were able to continue on our way with the confidence in knowing the job was done right.You guys are awesome!!!!! Don & Mary"
By: Don & Mary    Henderson, MD
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"The ENTIRE staff's kindness, friendliness, dedication and respect to their customers go over and beyond. Beginning with one of Beckley's own finest, Bob "Spider" Gravely and going on to Vicki, Tonja, Tiffany, Rocco, Shaun and ALL of the others whom I didn't get your names but were so helpful and informative. Simply the best !!!! Thank you !!!"
By: Lee Ann    Beckley, WV
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"On a road trip from Michigan I came in on Saturday at 3:30 (a half hour before closing) and on a memorial day weekend to boot, desperately needing a rear tire, which was worn and had a piece of metal in it. Jamey the service writer, who knew I was traveling and a long way from home, took one look at the tire and did not hesitate in getting one of the techs to stay over to swap out the tire. Shaun was the tech who volunteered to stay to put my tire on, was very professional and did a great job, quickly swapping out the tire. Not once did I hear any of the guys complaining that they had to stay over. The techs and Jamey were great and never tried to rush us out of there. Tink gave us some great suggestions for roads to hit with lots of twisties and great directions as well. I also had some technical questions for the techs and they were able to answer them for me with clear and concise explanations. All in all you guys saved my trip and did a great job getting me back on the road in quick time frame. Keep up the great work. Thanks again and sorry to keep y'all late on a holiday weekend. P.S. Management: give those guys a raise-they deserve it!! Thanks Again guys!!"
By: Kevin    Onsted, MI
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By: Jason    Cross lanes, WV
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By: Anonymous    danese, WV
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New River Gorge Harley-Davidson