Testimonials

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Testimonials

Below you will find what some of our customers say about our dealership.

To add a testimonial of your own, submit it on the Customer Survey page.

"My wife and I stopped in on 11/11/11. On this particular visit parts manager T.J. found a part I had been seeking for years for me at another dealership after making some calls -- AWESOME. He and the friendly girls in motorclothes helped us with other purchases too. I just had a great time there and didn't want to leave. This wasn't my first visit and all of them have been great. Please keep up the good work."

By: Jeff Hurricane, WV

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"HEYYY HEYY HEYY HOPPI !!! Thanks for getting me in for my 1000 mile service back in July. I came through from South Carolina on my way to Morgantown, called u on a Thursday night, u got me in on Friday morning. Everyone was AWSOME, wish u coulda gone to Mountain Fest with us. The service was good, and the price was affordable, I think I'll plan a trip to Hico in April for my 5000 mile service. Sorry it took so long to thank, i'll see ya in April."

By: Charlie Columbia, SC

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"Mike did an awesome job helping me purchase my new Street Glide. He worked with me on the payments and gave me a great deal on my trade-in. I've also received great service after the sale. When I found a couple things that needed looked at on my new bike, Mike was right there offering to do whatever it took to make me happy. I would highly recommend this dealer."

By: David Fenwick, WV

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"On a recent ride from Mullens to Morgantown I had the battery on my V-Rod go bad. I stopped at shop, and to my suprise, not only was the battery in stock, but they took my bike right in. While waiting for the repair, I was kept updated and treated like family...Great job folks!"

By: J. R. Mullens, WV

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"My wife Tammy and I rode through on vacation, I discovered a problem with my bike while there and had the Service Manager (Hoppi) take a look at it. During my repair they discovered another problem with my bike. The mechanic that had been working on my bike brought me into the shop and showed me and explained the problem thoroughly. I wish I could remember the mechanics name, he was very professional and very knowledgable. The reapir was made quickly and during our brief stay at NRGHD Hoppi made us feel right at home and like family. If all Harley Dealers were as great as this one, Harley Davidson would have backorders on their bikes again. I commend this dealership for making me and my wife feel at home and truly hope that I can visit them again real soon. Thanks Hoppi for helping us!"

By: Gordon Shelby, NC

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"Thanks Hoppi for the quick service to get me back on the road. It's great to see that the Harley dealers remember how to treat fellow riders. Already planning a return trip (although hopefully no service required!) -Ron from Indiana"

By: Ron West Harrison, IN

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"Had very good experience with New River Harley been going there for little over a year and just recently bought 2011 Street Glide and they pleased me with my trade in and done all they could to make me happy. Then was very helpfull in getting the accessories I wanted and made sure I was pleased.Top notch dealership in my opion.My next Harley will come from New River too.Thanks New River Harley ."

By: Ernest Wade Oak Hill, WV

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"Thanks to Hoppi and good service, I was able to get my problem fixed and back on the road in a timely fashion. Thanks for helping me out - nice to know people care wherever you travel! Mark and Beth"

By: Mark Huntington, IN

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"Thanks to Mike & Hoppi, not knowing I had friends in Hico, WV. You fixed me up with my stater, and got me on my way to D.C., with a pleasnant experience in tow. Stranded not knowing anyone, led to a chain of events, where NRGHD, was at the center. Many thanks to you all,(the girls were very friendly, and helpful, also). From a friend in the desert, Mike & Terri Eller, Bullhead City, Az."

By: Mike & Terri Bullhead City , AZ

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"I was on the Run For the Wall 2011 and my Harley had troubles, I stopped by the dealership and spoke to Hoppi Mullins. He immediately made room for me to try and fix the problems, the mechanic was helpfull and the two ladies in the clothing area (not sure teir names) were very kind in organizing some lunch for my wife and me. I will ceratinly recommend your shop to everyone, Thanks again to Hoppi for his kind help"

By: Eamon El Segundo, CA

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"they are a really great bunch of people they treated me and my wife well. like we were part of the harley family. and now we are part of the harley elite family. loving life a whole lot more. we recommend new river harley davidson to everyone.They will take care of you and all your harley needs. Edward and Deborah Given"

By: Anonymous Oak Hill, WV

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"you guys are the best! i had a great time with everyone i talked to--everyone is a real enthusiast at your shop & i will be buying all my acc. from you---randy"

By: randy richwood, WV

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"I submitted a rather lengthy letter to nrghd@citynet.net regarding our extremly positive experience regarding our breakdown during our annual vacation ride on a brand new '11 loaded Electra glide. I cannot praise The New River Gorge Harley service department enough on how they treated us from the rollback off load to the repaired roll out! Thank you so very much for positively adding to our trip! "

By: Fred Social Circle, GA

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"I am from Virginia visting when i needed some things to bring to my son and grandson. We are harley people and i found a very friendly dealer in New River Gorge. They were one of the best places to visit on my trip.. I will recommend it to all my friends.. Good Job!"

By: Dale king George, VA

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"We were on vacation, found we had trouble, had a flat tire on the rear of her 08 softail , hoppi sent a trailer to pick up the bike, I thought that was so awesome, then I found that my 03 Roadking had a bad tire on the rear of it, so called hoppi back and he got both bikes right in, the scale doesn't go high enough thanks to the service dept. hoppi and crew got us back on the road again. ps. To hoppi thank you for the fellowship in the lord and the testimony. GOD BLESS. "

By: Jim & Gayla Poplar Bluff,, MO

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"We were taking a well-deserved vacation from reality at Babcock State Park w/ family. Just before going on a bike-ride at 3p.m. on a Saturday, Kent heard a strange noise coming from the starter. We looked for a dealership in the HOG Tour Book and very thankfully found y'all! Hoppi gave us directions and said they closed at 4. Needless to say, we were wondering if we would be able to ride our Ultra Classic back to VA the next morning, as we had planned. Thoughts of leaving our bike in WV and renting a car or getting a hotel room for who knows how long crossed our minds. After trailoring the bike in our brother-in-laws trailor, Hoppi and Tink stayed after hours to assess the problem and make the necessary repairs. Kent likened the whole experience to watching your baby go into surgery. Hoppi and Tink are experts and very dedicated to getting the job done. They even offered their private phone numbers in case we needed them. To top things off, Hoppi showed up to pay us a visit and give our baby a little post-op check up. She passed with flying colors and we are blessed to have met Hoppi and Tink. Thanks so very much."

By: Kent & Lori Fredericksburg, VA

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"I was coming over the mountains and lost my back brake. I limped into your dealership 400 miles from home. Not knowing what was wrong and not even know when and if they could get to me, I was met by a savior in your store by the name of Hoppi. He got me in there and an hour later I was on my way to the wall. Thank you and may God bless!"

By: fred vine grove, KY

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" Mike was very helpful, and worked hard to sell me the bike I wanted, while still taking my trade. All the employees gave me a great deal of information, from the service department to accessories. "

By: David Webster Springs, WV

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"Hey Rob, Thanks again for taking care of that loose exhaust flange on our Sportster last Thursday morning. Thanks to your prompt and courteous service we were able to continue on our way with the confidence in knowing the job was done right.You guys are awesome!!!!! Don & Mary"

By: Don & Mary Henderson, MD

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"The ENTIRE staff's kindness, friendliness, dedication and respect to their customers go over and beyond. Beginning with one of Beckley's own finest, Bob "Spider" Gravely and going on to Vicki, Tonja, Tiffany, Rocco, Shaun and ALL of the others whom I didn't get your names but were so helpful and informative. Simply the best !!!! Thank you !!!"

By: Lee Ann Beckley, WV

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"On a road trip from Michigan I came in on Saturday at 3:30 (a half hour before closing) and on a memorial day weekend to boot, desperately needing a rear tire, which was worn and had a piece of metal in it. Jamey the service writer, who knew I was traveling and a long way from home, took one look at the tire and did not hesitate in getting one of the techs to stay over to swap out the tire. Shaun was the tech who volunteered to stay to put my tire on, was very professional and did a great job, quickly swapping out the tire. Not once did I hear any of the guys complaining that they had to stay over. The techs and Jamey were great and never tried to rush us out of there. Tink gave us some great suggestions for roads to hit with lots of twisties and great directions as well. I also had some technical questions for the techs and they were able to answer them for me with clear and concise explanations. All in all you guys saved my trip and did a great job getting me back on the road in quick time frame. Keep up the great work. Thanks again and sorry to keep y'all late on a holiday weekend. P.S. Management: give those guys a raise-they deserve it!! Thanks Again guys!!"

By: Kevin Onsted, MI

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By: Jason Cross lanes, WV

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By: Anonymous Fenwick, WV

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By: Anonymous danese, WV

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